Chi tiết thông tin tuyển dụng "CRM Executive"
Mức lương
Thỏa thuận
Địa điểm
- 16-18 Hai Bà Trưng, Bến Nghé, Quận 1, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)
- 1. 16-18 Hai Bà Trưng, Bến Nghé, Quận 1, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)
Mô tả công việc
Customer Relationship Management (CRM) Focus:
Develop and execute CRM strategies and programs.
Build and develop customer journey based on segmentations.
Develop and implement communication strategies through CRM channels (e.g., email, Zalo OA, targeted promotions) to build relationships and drive loyalty.
Collaborate with the Retail team to ensure integration of CRM initiatives with sales activities.
Identify opportunities to leverage CRM data to gain insights into trade partner behavior and preferences.
In-depth analysis of customers:
Perform in-depth analysis of behaviors and segments to gain insights into customer touchpoints and opportunities for performance optimization.
Prepare and co-ordinate the completion of various data and analytics reports to support decision making, strategic planning and track KPI performance to track the effectiveness of initiatives.
Develop dashboards and carry out communication of key findings, actionable insights and recommendations to stakeholders.
Manage, build and maintain reports and dashboards that are created for marketing ensuring automation avoiding manual reports.
Cut through large data sets and multiple analysis options to provide intelligible, actionable reports and analysis.
Cross-functional Collaboration:
Work closely with sales, marketing, and other relevant departments to ensure alignment and effective execution of CRM initiatives.
Liaise with external agencies and vendors as needed.
Customer Service:
Work closely with CS team to support and deliver the solution for customers complaints (via Email, Zalo, Facebook).
Build and develop Zalo OA to connect API to enhance customer experience.
Develop and execute CRM strategies and programs.
Build and develop customer journey based on segmentations.
Develop and implement communication strategies through CRM channels (e.g., email, Zalo OA, targeted promotions) to build relationships and drive loyalty.
Collaborate with the Retail team to ensure integration of CRM initiatives with sales activities.
Identify opportunities to leverage CRM data to gain insights into trade partner behavior and preferences.
In-depth analysis of customers:
Perform in-depth analysis of behaviors and segments to gain insights into customer touchpoints and opportunities for performance optimization.
Prepare and co-ordinate the completion of various data and analytics reports to support decision making, strategic planning and track KPI performance to track the effectiveness of initiatives.
Develop dashboards and carry out communication of key findings, actionable insights and recommendations to stakeholders.
Manage, build and maintain reports and dashboards that are created for marketing ensuring automation avoiding manual reports.
Cut through large data sets and multiple analysis options to provide intelligible, actionable reports and analysis.
Cross-functional Collaboration:
Work closely with sales, marketing, and other relevant departments to ensure alignment and effective execution of CRM initiatives.
Liaise with external agencies and vendors as needed.
Customer Service:
Work closely with CS team to support and deliver the solution for customers complaints (via Email, Zalo, Facebook).
Build and develop Zalo OA to connect API to enhance customer experience.
Yêu cầu công việc
Bachelor's degree in Marketing, Business Administration, or a related field.
Experience at the same position for above 1 year.
Strong analytical skills and experience using various data analysis tools and techniques (e.g., SQL, BI platforms, data visualization tools).
Fluency in English & effective communication skills to present findings clearly.
Proven experience in developing and implementing CRM strategies and managing CRM systems.
Excellent analytical and problem-solving skills with the ability to interpret data and generate insights.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Experience with CRM software (e.g., Microsoft Customer Insight, Mailchimp, Zalo OA,...) is highly desirable.
Experience at the same position for above 1 year.
Strong analytical skills and experience using various data analysis tools and techniques (e.g., SQL, BI platforms, data visualization tools).
Fluency in English & effective communication skills to present findings clearly.
Proven experience in developing and implementing CRM strategies and managing CRM systems.
Excellent analytical and problem-solving skills with the ability to interpret data and generate insights.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Experience with CRM software (e.g., Microsoft Customer Insight, Mailchimp, Zalo OA,...) is highly desirable.
Quyền lợi được hưởng
13th-month salary.
Full insurance coverage in accordance with labor law (social, health, and unemployment insurance).
Training & development opportunities to support professional growth and career advancement.
Additional company benefits in line with internal policies.
Full insurance coverage in accordance with labor law (social, health, and unemployment insurance).
Training & development opportunities to support professional growth and career advancement.
Additional company benefits in line with internal policies.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Annam Group
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields.
Additionally, the Annam Group imports & distributes famous cosmetics and industrial hospitality equipment brands.
Our success can be attributed to many factors including:
- Our ability to understand our clients' expectations. Specifically, we assist companies to establish their brands and define their marketing strategies for the Indochine market.
- Our mix of Vietnamese and Western management gives us the diverse leadership necessary to be effective in Vietnam.
- Our quality focus. We ensure quick custom's clearances, climate controlled transportation and storage, safe and healthy working conditions.
- An Indochine network encompassing North, Central and South Vietnam, Laos and Cambodia...
Additionally, the Annam Group imports & distributes famous cosmetics and industrial hospitality equipment brands.
Our success can be attributed to many factors including:
- Our ability to understand our clients' expectations. Specifically, we assist companies to establish their brands and define their marketing strategies for the Indochine market.
- Our mix of Vietnamese and Western management gives us the diverse leadership necessary to be effective in Vietnam.
- Our quality focus. We ensure quick custom's clearances, climate controlled transportation and storage, safe and healthy working conditions.
- An Indochine network encompassing North, Central and South Vietnam, Laos and Cambodia...
Quy mô
Từ 501 - 1000 nhân viên Nhân viên
Địa chỉ
Lầu 7, 16-18 Hai Bà Trưng, Quận 1, Tp.HCM
